FAQ

Published version: 2026-07-16

Where can an order be delivered?

For consistent and plain-language fulfillment within the stated policy scope, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For consistent and disciplined handling for the transaction involved, international addresses are not served.

How are processing and transit calculated?

For orderly and responsible implementation within the stated policy scope, the normal schedule is 1–2 business days to process the order plus 4–6 business days in transit. For practical and structured customer support throughout store administration, customers receive tracking after shipment.

What are the support hours?

For direct and uniform resolution for the relevant order, contact alaninu at support@alaninuquay.shop or 512-736-1338 Monday to Friday, 9:00 AM–5:00 PM (America/New_York). For customer-centered and responsible communication for a documented outcome, support can assist with orders, products, tracking, returns, payments, and privacy requests.

How can I pay?

For orderly and understandable fulfillment throughout the customer process, transactions are presented in U.S. dollars (USD). For orderly and disciplined interpretation within this operating standard, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

How should I review product details?

For accessible and measured application for the matter under review, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For consistent and predictable interpretation during customer support, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Can I change my mind after delivery?

For orderly and well-defined customer support throughout store administration, the return window is 30 days from receipt and includes exchanges. For clear and measured administration during customer support, the merchant pays return shipping for no-reason and quality-related requests. For documented and responsive administration within this operating standard, customized goods, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods have limited voluntary-return eligibility, without reducing defect or error rights.

When does refund processing occur?

For customer-centered and fair implementation when the rule is applied, an approved refund is returned to the original payment method within 5–10 business days. For traceable and uniform resolution within the stated policy scope, the bank or card issuer may need additional time to display the credit.

Store Contact Record

This page is issued by the merchant identified in the following contact record.

Business name: alaninu
Trade name: alaninu
Email: support@alaninuquay.shop
Phone: 512-736-1338
Business and default return address: 790 Short St, Tifton, Georgia, 31794, United States